Practice Opening Times :Mon-Fri: 8:30am - 6:00pm
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SURGERY TIMES
Doctors Mon-Fri
Monday Morning Surgery: early morning pre-bookable appointments 0700 - 07.45 and 8.40am-10.50am (followed by urgent appointments)
Tuesday to Friday Morning Surgery: 8.40am-10.50am (followed by urgent appointments)
Afternoon Surgery: 3.30pm-5.30pm
Practice Nurses Mon - Fri
Morning Surgery: 8.40am-10.50am (followed by urgent appointments)
| Afternoon Surgery: | 3.30pm-5.30pm (Mon-Thurs) |
| 2.00pm-4.00pm (Fridays) |
Doctors and Practice Nurses will speak to patients over the telephone where appropriate to offer advice and answer any concerns. This will normally be at the end of morning and/or afternoon surgery.
ALL TELEPHONE CALLS ARE RECORDED
EMERGENCY OUT OF HOURS :
The practice operates an Out of Hours service with Shropdoc. An answer phone message will operate out of hours with contact number.
Shropdoc: Tel:
08444 06 8888
NHS Direct:
Tel: 0845 56 47
Web: www.nhsdirect.nhs.uk
PROCEDURES
TO REGISTER
To register with the practice, patients are requested to complete a registration form, which is available from reception. The receptionist will make you an appointment with the Practice Nurse, which will then complete the registration process. We have access for the disabled to all the rooms and to the surgery.APPOINTMENTS
All visits to the Doctor and Nurses are by appointment only, including urgent problems. Routine appointments can be made by calling in to the surgery by telephone or by using Emis Access. Emis Access enables you to book certain appointments over the internet. To use this facility contact reception to register and receive your access details. Please note that this facility is not available for booking medical examinations as these often need extra time.
If your problem is urgent and you need to be seen on the same day please telephone the surgery between 8.30 and 9am, and the doctor will see you at the end of their morning surgery. Your doctor will only have time to deal with the urgent problem.
It is best to stay with one doctor for one problem or illness. Please keep your appointment or let the surgery know in plenty of time if you need to cancel.
The doctors are happy to discuss straightforward matters over the telephone. Please speak to the receptionists who will pass on your request to the Doctor. If the Doctor feels they need to see you they will arrange an appointment for you through the receptionist.
Home Visits are primarily for housebound patients.
However if you feel you are unable to attend the surgery please
ring before 10.30am if possible and the doctors will see you after
their morning surgery or early afternoon.
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CHANGES OF PERSONAL DETAILS
Please inform reception if you change your name, status, address or telephone number. We will not be able to contact you with important information otherwise. You will be asked to complete a form to ensure that your records contain up to date informationDATA PROTECTION
The Data Protection Act covers the information held at the surgery both in paper records and on the computer system. No information will be given to a third party without the patients written consent. All results etc will only be given to the patient unless under the age of 16 or as agreed with the GP. We have the right to ask questions to ascertain the patient’s identity.There is a national scheme to develop a "NHS Spine" in which ultimately all patient information will be held centrally so that it can be accessed when needed to improve patient care (e.g. when seen out of hours or admitted to hospital ). At present the only information that is routinely uploaded onto the spine concerns your bar-coded prescriptions, if you do not wish this to happen you should speak to one of the receptionists who will mark your record as such. You may reverse this decision at a later date.