Reception team and Secretaries
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. It is important that if possible you give them some details as to why you need an appointment; this enables them to direct you to the most appropriate clinician and the most appropriate appointment.
As well as working in reception each member of the team takes responsibility for certain administrative tasks e.g. baby immunisations, chronic disease management, recalls, vasectomy, scanning, coding etc.
We are proud to be a training practice and offer opportunities for Apprentice receptionists to join us and learn on the job whilst undertaking their Apprenticeship course.
Secretary – Sue Llewellyn
Sue is responsible for typing and processing all referrals; NHS and Private. As Secretary she chases up appointments and any other information required by the GP’s together with a variety of administration work for the Practice. Sue co-ordinates the annual Flu Campaign and the recall of all our Diabetic patients. Sue also provides valuable management support to the Practice Manager and the Deputy Practice Manager.