Policies
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Other policies
- GDPR & Data Protection
- DNA – Did Not Attend Policy – Details how DNAs are prevented, monitored and action taken to follow up
- Prescribing Policy – Describes how patients should use the repeat prescribing system and how prescription requests are processed. Covers what we do with uncollected prescriptions, how we ensure the safe management of controlled drug prescriptions, how we prescribe for new patients, and generate prescriptions from outpatient/hospital requests.
- Policy Regarding Patients with Special Requirements/ Needs – About patients who need a personalised, individualised approach to access good medical care. Includes Learning disability/difficulties, Physical disability, Dementia and memory problems, Mental Health Problems/homeless patients/alcohol problems, Patients having chemotherapy/Immunosuppressed, Palliative care patients, Non English Speaking patients/Refugees.
- Homeless Patient Policy – How we offer personalised care and access to medical care at Marysville. Responsive to the challenges this patient group faces from the contact with reception to the consultations with medical staff.
- On Line Proxy Access Policy – For children and other dependants as appropriate, and for ensuring we have correct telephone numbers in young people
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Complaints
Customer service formWe make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager or her deputy who will deal with your concerns appropriately. Further written information is available here regarding the Complaints Policy.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Information Governance Policies
The practice have all the appropriate policies in place to comply with the introduction of GDPR in May 2018.
Safeguarding
Infection Prevention & Control
Our Annual Infection Prevention Control statement is available from the Practice Manager.